Swedish online casino giant Leo Vegas is under investigation for breaching self-exclusion rules and false marketing as well. In this latest incident, a compulsive gambler lost £20,000 on a Leo Vegas sister casino. Apparently, it was stolen money, and that tells you how severe the matter is.
It is reported that the problem gamblers was a member of Leo Vegas casino and after a series of suspicious activities, the player’s account was suspended and consequently banned as a control measure. It is evident the account’s owner was addicted.
After his suspension, the individual still received promotional materials though from the sister companies of Leo Vegas. While it may not have been Leo Vegas that sent the promotional materials, the fact that it is sister companies means the company was guilty.
Early in 2019, the gambler fell back to the trap and registered with 21Casino which is operated by the same company that owns Leo Vegas. He registered with his names but was allowed to play with his mother’s stolen debit card. In a short time, £20,000, worth in bets was gone.
It is after losing the money that the company asked for his ID verification before blocking his account, realizing he was using a stolen card. But the damage was already done and to make matters worse; several sister casinos still sent him promotional materials including free spins, bonuses, and refunds among other perks.
This is the second time the company is facing allegations of infringing self-exclusion laws. Last year, there was a case where the company was found guilty of sending promotions to gamblers who had already opted for self-exclusion. There were also aspects of false marketing in a bid to entice gamblers to deposit money.
It’s unfortunate that a household name like Leo Vegas is not taking online casino gambling addiction seriously. While it has been agreed that compulsive gambling is a menace, most of these online casinos are not walking the talk.
So far, the UK Gambling Commission has not released official communication. Considering the renewed calls for tighter regulation, we expect the sanctioning body to be more firm with the casino. It is sad that even after a £600,000 fine, the company is still not keen on self-exclusion.
Leo Vegas claims innocence and blames migration complexities. It, however, admits that promotional materials were wrongfully sent to a self-excluded gambler.